CAREERS WITH DRIFT INNOVATION

We are a rapidly growing company and find ourselves recruiting for new positions often.  Our team is built with a great global presence and a positive attitude.  If you think you have what it takes to join our fast paced, professional environment we would love to hear from you.

FIRMWARE QC MANAGER

The Firmware QC Manager is responsible for the in house debugging and production quality of the full range of camera firmware including the Mobile Application for both IOS and Android. They will be diligent in their understanding of each configuration and setting.  They are to test and analyse image quality, recording functions, playback functions, Wi-Fi assessment, audio quality and general user interface testing. They will assist the lead engineer in tuning and developing the cameras by under­standing the testing needs set out by the engineering team, as well as their own technical training.

Main Responsibilities:

  • Testing and management of firmware for full camera line up.
  • Working with lead engineer to work on key firmware features and solve high priority issues.
  • Work with QA team to ensure firmware is validated for production release.
  • Plan, schedule and coordinate development activities in firmware testing globally.
  • Analyse customer support feedback for weaknesses in current production firmware editions.
  • Perform image quality analysing.
  • Prototyping product concepts and contributing to firmware architecture.
  • Development of department documentation and processes to insure product quality.
  • Support Customer Service for quality/firmware related field issues.
  • Interface with Senior Engineers to communicate with assembly and pack­ing groups.

Requirements:

  • Degree level qualifications in CS, EE, EP, or similar.
  • Understand the operation of image sensors and camera components.
  • Experience in testing firmware is crucial.
  • Proficient in Microsoft Office.
  • 3+ years’ experience in applicable position.
  • Able to lead a team and promote a positive work environment.
  • Able to work in the UK.

Preferred Candidates:

  • Experience in managing action camera firmware.
  • Experienced in working with Asia.
  • Experience with Matlab or similar.
  • Action sports lifestyle.
  • Working knowledge of optical systems.

Please send a CV and Cover letter outlining why you want to work for the company and why you would be perfect for the role to Doreen Luepken at jobs@driftinnovation.com

Only successful candidates will be contacted.

ENGLISH SPEAKING CUSTOMER SERVICE REPRESENTATIVE – LONDON BASED (full time)

Are you a dynamic individual who can thrive in a challenging fast moving environment? Are you someone with great communication skills, a pro-active, can-do attitude and looking to work within a dynamic team?

Drift is a leading action sports technology company specialising in the capture and sharing of digital imagery across all platforms. We manufacture quality cameras and accessories, inspiring action sports enthusiasts and like minded individuals to document their experiences, capture the emotion and share their vision.

Your Responsibilities:

  • Telephone & E-mail support for both new and existing customers
  • A proactive approach to customer retention.
  • A comprehensive understanding of the Company’s products and E-business model.
  • Offer additional support to all areas of the business.
  • Assist the Company in maintaining its goal of world class customer service.
  • The ability to navigate external websites to resolve queries.

Required Skills:

  • Fluent in English for business.
  • Excellent communication skills are essential in this role.
  • A general understanding of Microsoft Office Package.
  • Excellent Problem Solving skills.
  • Ability to organise, plan, prioritise, and meet deadlines.
  • Can do attitude and Attention to detail are vital.
  • High computer literacy, with the ability to learn new systems quickly.
  • Good understanding of how gadgets and electronics work.

Desired Skills:

  • Fluency in another European language (Spanish/Italian)
  • Sales Experience
  • Previous experience of e-commerce platforms.
  • Past experience of or interest in extreme or motor sports.

 Salary: Dependent on Experience level.

Please send a CV and Cover letter outlining why you want to work for the company and why you would be perfect for the role to Doreen Luepken at jobs@driftinnovation.com

Only successful candidates will be contacted.