Drift Innovation is a market-leading manufacturer in the exploding POV action camera and action sports industry. Drift cameras inspire videographers and action sports enthusiasts to document their experiences and share point-of-view videos with the online community.

Driftinnovation.com

Drift Innovation is looking for a Customer Service Specialist to join our Americas team based in the Vail Valley, in the heart of the Rocky Mountains of Colorado. The entire Drift team is built with a great global presence and a positive attitude.  This person will be responsible for providing exceptional customer service, technical support, and coordinating RMAs/Warranties. This is a full-time, salaried position.


Our ideal candidate will have:

• Excellent verbal and written communication skills
• Detailed-oriented nature
• Ability to multi-task while working in a fast-paced environment
• Excellent computer skills: email, internet, miscellaneous programs for
  both MAC and PC, etc.

• Willingness to learn and develop thorough knowledge in all Drift products
• Ability to build customer loyalty and develop long term customer relationships

• Strong organizational and time management skills
• Ability to work with minimal supervision
• High energy, optimistic outlook, and positive attitude
• Enthusiastic about consumer electronics (gadget geek)
• Patient approach to troubleshooting and customer service
• Quick learner, willing to take initiative, and have great follow through
• Strong listening skills and analytic abilities
• Introspective with passion for self-improvement
• Passion for applied learning in a fast-paced environment
• Strong creative problem solving skills
• Motivated by challenge
• 3+ years in customer service
• A valid driver license

Additional “Bonus” (but not required) Skills:

• Four-year undergraduate degree
• Experience with video editing software
• Spanish proficiency

Responsibilities will include (but are not limited to):

• Respond promptly to customer inquiries about orders, shipping, RMAs, and tech support

• Provide technical support and troubleshoot problems for Drift products
• Organize, coordinate, and process warranty claims
• Manage and respond to emails for customer service and warranty issues
• Deal directly with a high volume of customers either by telephone, electronically, or face-to-face

• Handle and resolve customer complaints within our support system
• Package and ship warranty product, marketing product, and athlete product

• Assist in processing orders within our online store
• Assist in warehouse and shipping management
• Assist in managing Pro/Industry Memberships
• Communicate and coordinate with internal departments
• Other duties as they are assigned

Work Schedule:

Typical hours are 8:30 A.M. – 5:00 P.M. Monday-Friday. However, flexible hours are required, along with some evening hours/weekend hours for assisting with special projects/events as they arise.

Compensation: Salary is commensurate with experience ($30,000-$36,000 range)

We are anticipating a start date of June 15, 2013.

To Apply:

If this job description matches your experience and skill set, please submit your cover letter and resume in a single PDF or Microsoft Word file electronically to: jobs-usa@driftinnovation.com with “Customer Service Specialist” in the subject line. No phone calls, please.

All qualified applicants can expect an email acknowledging the receipt of their submission within 5 business days of their initial correspondence.

Thank you in advance for your interest in DRIFT – Driftinnovation.com.