Drift Firmware Update

How to download, install, and run a Drift Camera Firmware Update.

Comments

  1. drift 170 stealth

    April 8th 2012

    i need that.

  2. Rene Auras

    April 10th 2012

    I can´t find a Firmware to download for my Camera: DRIFT Innovation HD170 1080P.
    No FW available to download, or were forgot the link?

  3. steve

    May 24th 2012

    im trying to update the firmware on the drift hd but its a .dat file and when i drag/drop it into the camera and click the checkmark for the firmware update, nothing happens.

    • olivia.rees

      May 29th 2012

      Hi Steve – you need to add the file to your SD card then insert this in to the camera and select the firmware update option in the settings. I hope this helps.

    • Sven

      August 24th 2012

      hi, does the screen show a red rectangle but no text? that’s what happened to me, i just waited a few minutes & the camera turned itself off, started it back up and update was complete, i can tell by checkin the firmware number…

  4. Jecob Or Lev

    May 26th 2012

    After upgrading my Drift Hd camera to ver. 1.1.42 my camera starts for a moment, shows the opening logo and shuts down again.
    Please advise.

  5. Matt

    June 8th 2012

    Im very unhappy with Drift HD, I’ve bought HD170 Stealth year ago and picture quality in new HD is way too far from the old device. I did upgrade latest FirmWare to 1.1.42 and at first stage not much difference! – specially on 60FPS. This is second time Drift let me down!! The worst is that I wasn’t aware that I would have to upgrade new camera software (understand after few months at least but not a brand new latest product) and I’ve recorded my whole trip in europe with rubbish quality! All my recordings were in 720 and 60FPS – main problem is withe resolution and light sensor. Horrible! Distributor and manufacture should consider upgrading software BEFORE MAKING MONEY!!!! There is obviously nothing I can do now and Im very upset about it! Im considering returning this to supplier and buying new Go Pro!!

    • olivia.rees

      June 11th 2012

      Hi Matt,

      thank you for your comments; and we’re sorry to hear you were dissatisfied with your Drift HD – we pride ourselves on the quality of our products and it’s always disappointing to hear of issues. We’d like to help you solve the outstanding problem as quickly as possible, would you be able to contact technical services on customersupport@driftinnovation.com detailing the issues your experiencing and they’ll be able to get you sorted asap!

  6. HCA

    June 13th 2012

    Hi, I have the Stealth, and I recently noticed that the screen randomly goes purple and becomes all distorted, and then returns to normal. This has happened twice, and it shows up in the recorded video. The second time it happened, the picture remained distorted, but the colours were back to normal. Would a firmware update solve this, or is there something wrong with the lens?
    Thanks

    • olivia.rees

      June 21st 2012

      Hi there,

      Unfortunately this sounds like a hardware issue in this instance, if you could please contact us via email with your purchase invoice in hand to get further help on info@driftinnovation.com

      Best wishes,
      Olivia

    • RC

      August 2nd 2013

      Same thing happening to me – twice now Videos have been ruined by the camera suddenly switching to a purple video with horizontal random lines – I record videos while hanggliding with camera attached to my helmet — I feel I made the wrong decision by purchasing this camera – shoudl have gone with Gopro like all the other pilots in park.

      • Kate

        August 7th 2013

        Hey,

        This is an issue with the Stealth that can be resolved through using a formatted memory card and updating your firmware to version 2.0.31: http://driftinnovation.com/support/firmware-update/hd170-stealth/

        Providing your memory card isn’t faulty you shouldn’t have any further issues! Let us know via our support site and we’ll be happy to help you out otherwise, offering the best advice to ensure you have a fully functioning Drift camera.

        Thanks,
        Kate

  7. Edwin

    June 14th 2012

    Here the same problem after upgrading the firmware:
    After upgrading my Drift Hd camera to ver. 1.1.42 my camera starts for a moment, shows the opening logo and shuts down again.
    I used the drifthd.dat file from your website.
    Please advise.

    • olivia.rees

      June 21st 2012

      I’m sorry to hear of the problem you are having with your Drift. We pride ourselves on the reliability of our products, so it is always disappointing to hear of such issues.

      Hi Edwin,

      We have recently been made aware of this firmware based problem, affecting the Drift HD only when set to 720p 50fps. Fortunately there is a quick fix.

      You can carry out a master reset of your camera by pressing and holding all four buttons simultaneously, until you see the live preview. As you press and hold the buttons you should see the screen flicker, and the camera should power on without showing the “get out there” boot screen.

      It can take a few goes to get the master reset procedure right, so please try three or four times.

      After the master reset, your camera should work as normal in all frame rates aside from 50fps, but if not, please don’t hesitate to email info@driftinnovation.com and we’ll be able to assist you further.

      Best wishes,
      Olivia

      • Carlos

        August 15th 2012

        La cámara se quedó congelada por el bug de la versión 1.1.42 con la forma de grabación de 720/50fps. Pensé que se había roto o estropeado y gracias a Dios, buscando en internet encontre la solución:

        Aplique el master reset, persionando los 4 botones a la vez, metí el nuevo firmware y de momento todo funciona correctamente.

        Muchas gracias por la información, ahora todo funciona perfectamente!!!

        gran producto estoy muy contento!!!

        Saludos

        • Drift Innovation

          August 16th 2012

          Hola Carlos,

          Me alegro de que fueron capaces de arreglar el problema!

          Esperemos que no tienen nada más en el futuro, pero si usted entra en contacto con nosotros y te ayudaremos :)

          tener un gran día!

          gracias

          Rupert @ Drift

  8. Philip

    June 17th 2012

    I purchased a Drift HD and it worked fine with the DriftHD external mic. After I installed the latest firmware the external mic stopped working all together. I exchanged the Drift HD for a new one thinking it was defective. The new one worked great until I installed the firmware. After the update, the external mic no longer worked. I’m thinking of returning and going with a different camera with less problems. Can I roll back the update to get the external mic working again?

    • olivia.rees

      June 21st 2012

      Hi Philip,

      I’m sorry to hear of the problem you are having with your Drift. We pride ourselves on the reliability of our products, so it is always disappointing to hear of such issues.

      We have recently been made aware that firmware version 1.1.42 can cause the problem you have described, and have developed a fix accordingly.

      If you could drop an email to info@driftinnovation.com they will provide you with this which will resolve the problem.

      Best wishes,
      Olivia

  9. Rene

    June 22nd 2012

    First of all: Sorry for my english, cause I’m german… (btw: good look for the EM – Rooney makes a good job in the last game):

    I’m just still waiting for a new cam from my dealer, cause I had problems after updating on the new FW 1.1.42 (Adam is informed).

    When I get the new one:
    Do I have to update the FW in order of the realeased Updates (where are the old FW updates) or do I have to install the latest version of FW?

    Thx for your help
    best wishes
    Rene

    • olivia.rees

      June 22nd 2012

      Hi Rene – It’s only necessary to update to the latest firmware.

      • SUN

        June 24th 2012

        Hello, when will be the last firmware available? because the latest Fw 1.1.42 has a lot of problems thanks in advance!

        • olivia.rees

          June 25th 2012

          Hi Sun,

          Thanks for your comments – we’ll make an announcement on both the website and all our social media channels when the next firmware update for the Drift HD is available.

  10. Victory

    June 24th 2012

    I’ve had the HD1080p for about a month now, just the other day after shooting a ride i notice that the recording was way out of vocus but the day before was working just fine, you think the new firmware would take care of this problem on the HD1080p or do i need to send it back for replacement.
    By the way firmware on this cam is 1.1.21

    • olivia.rees

      June 25th 2012

      Hi Victory,

      We’re sorry to hear you’re experiencing issues – in this instance could you contact our customer support team explaining the issue along with proof of purchase on info@driftinnovation.com they’ll be able to help you get this resolved asap.

  11. Gerry

    June 27th 2012

    Bought my Drift hd 1070 stealth barely 6mos ago, figured I would maybe switch from my always reliable Gopro just to try a different product. Used my Drift cam twice. now it will not even turn on. Did some checking around on the web in regards to what may be the problem and most the information I found pointed me in the direction of a faulty battery. Apparently if unused and uncharged for an extended period of time it goes kaput. Went back to the dealer where i purchased the cam, explained the circumstances, and relayed the results of my research and asked if they carried replacement batteries or if they had any in stock. I was told they would get in touch with the Drift Innovation rep and would have to have my battery replaced under warranty as they did not carry any replacement parts or accessories. Hmmm (what gives…distributor with no product.) Spying a new camera still in the packaging being displayed on the wall I inquired, and was told that was the only drift product in the whole store!?! (what gives….distributor with no product) Well now maybe its just me, but I would see that as a huge problem if I was a manufacturer. You advertise my product yet you carry no stock? Not only does it send a message that perhaps my chosen distributor/retailer is unbelieving of my product but what the hell is my rep ( my guy on the street, the person getting paid to put my product in the hands of the consumer) doing or not doing and am I getting my moneys worth or am i paying to much for his services. That was 4.5 weeks ago. I had been diligently checking back once week. Now my patience is wearing quite thin. No longer comfortable with just sitting around and waiting for things to happen I took it upon myself to try and find a replacement battery.Bingo!! found an extended life battery,( after making one phone call) put it in the camera and nothing…wtf? Before passing judgment and giving way to anger I would charge it then go from there, (6hrs later)…nothing. Blue light comes on indicating the camera is in charging mode as per the manual, however as soon as I press the power button again I am disappointed. Patience exhausted at this point, I research a little more and I find yet another distributor of the Drift product (this one also distributes Gopro) I ask the gent of his opinion, and am told my camera is defective most likely a hardware issue. We proceed to run some obvious tests, plugging the camera into a constant power source such as a computer, next we try a wall charger and still nothing. I have since tested the original battery as well as the new extended life battery that was purchased. The new battery reads 3.7 as expected, the original batter 0. (this was all done in less than a day, replacement battery found, sourced 2 different dealers that not only sell but stock drift cameras AND accessories, troubleshoot my own problem and came up with answers to my questions with the help of informed product specialists).

    RECAP: i have been to two other dealers of the same product and have seen with my own eyes ample supply of drift product from batteries/accessories/and the cameras themselves.

    sourced my own replacement parts

    diagnosed my own problem

    confirmed a solution

    sourced another 2 actual drift reps

    total time….less than one standard work day.

    meanwhile…(4.5wks later) I am still waiting to hear back from the original dealer who is waiting to hear back from their supposed Drift Camera rep guy. When can I (customer, consumer, word of mouth advertiser, potential Drift Innovation street marketer) expect to see a replacement battery?

    ANYONE SEE A PROBLEM HERE?!?! ANYONE!?!

    Now that it is confirmed that the product sold to me is defective and will be replaced under warranty as it should be, how long will i have to wait? 4.5 weeks and counting for a battery, I can just imagine the wait time for a camera.

    I really hope this lack of service is investigated.

    Being a small business owner myself, I would be livid, beside myself with anger if the person/company I paid to represent my product and be the face of my company to the consumer performed and at such a low standard. I doubt such performance could even be called A standard.

    What do you suppose that says about your organization? Your product? Your bottom line? I really hope ( doubtful) this can be resolved. So far my experience with your company and product has been found wanting, hopefully this can change. I would like to receive some communication regarding my issues however I am doubtful this will reach very far

    • olivia.rees

      June 27th 2012

      Hi Gerry,

      Let me first extend our sincere apologies you’ve experienced issues with your camera but also with the service you received from your Drift dealer. In regards to getting your issue resolved, we’d like to take on this directly here at Drift HQ Customer Service – they will be contacting you via email shortly from info@driftinnovation.com. We pride ourselves on our customer support here at Drift and are thoroughly disappointed to hear a customer has been let down. The team will be fully briefed on your experiences and will be ready and waiting to solve this asap for you.

      Best wishes,
      Olivia @ Drift

  12. allan

    July 6th 2012

    my drift hd 720 when it recording it wont turn off i have to remove the battery then put it back in then when you connect it to my computer its not recorded anything can you help

    • olivia.rees

      July 10th 2012

      Hi Allan,

      We apologise you’ve experienced an issue with your camera, in this case could you send an email to info@driftinnovation.com. Customer support will help you get this solved straight away.

      • Allan

        February 10th 2014

        No problems with my drfit cam as of now and i hope i don’t. Trying to find out if firmware version in my drift model is the latest. I have firmware version V1.1.4.0

    • olivia.rees

      July 10th 2012

      Hi Allan,

      We apologise you’ve experienced an issue with your camera, in this case could you send an email to info@driftinnovation.com. Customer support will help you get this solved straight away.

  13. Johan Rens

    July 7th 2012

    Brand new Drift HD- screen worked for a few days, now only 2 black and white strips, have tried the master reset, when charging, blue light shows momentarily then nothing. Should I rather GoPro? Any advice?

    • olivia.rees

      July 11th 2012

      Hi Johan,

      I am sorry to hear you’ve experienced problems with your Drift HD, we normally pride ourselves on our products reliability. In this case it sounds there is a hardware fault and the best thing to do would be to contact customer support on info@driftinnovation who will be able to replace your unit quickly under its warranty.

      Regards,
      Olivia

  14. rene

    July 9th 2012

    Hi.
    When will the new FW update be launched?
    Actual there is only the 1.1.42 available. You announced a new one…

    Best wishes
    rene

    • olivia.rees

      July 11th 2012

      Hi Rene,

      Firmware update 1.1.42 was our latest update that we would have announced. Any subsequent updates will also be announced on the website and all our social channels.

  15. Francois

    July 11th 2012

    Hi

    I’ve got the HD 1080p and it seems to have the 1.1.42 firmware on, but there is no 60fpm setting as stated in the description. I’ve tried to load the file I’ve downloaded but there is no change.

    Please let me know what to do.

    • olivia.rees

      July 16th 2012

      Hi Francois,

      Please try reloading the firmware – firstly format your SD card and make sure the file is named drift.dat (with no numbers after the file name). If reloading the firmware doesn’t solve your issue please contact customer support on info@driftinnovation.com who will be able to further assist.

  16. Marion

    July 12th 2012

    I have a Drift170 Stealth. Took it on a ‘ride of a lifetime’ to Nova Scotia. It worked fine for about 15 minutes. I shut it off, and went to turn it back on and, nothing. How depressing. Tried the reset but still nothing.
    I even e-mailed info@drift address and, nothing.
    For an expensive camera, it breaks easily. No extreme use, no dropping, no rain, just use, and it stops working. Frustrating.

    • olivia.rees

      July 16th 2012

      Hi Marion,

      Firstly let me express our sincere apologies you have experienced such an issue with your camera. We normally pride ourselves on our cameras reliability so it is always disappointing to hear of problems such as this. You have done the right thing by contacting customer support, and I will follow up now on why your mail has yet been answered. Can I ask on which date you mailed?

  17. Thomas

    July 14th 2012

    Hi, I have 2 -HD170 (2 months old ) both will not play back on my PC with the USB cord, it plays back in music mosaic screen, they both worked for the first 5 weeks on my PC , they will play back on the camera, both have SanDisk 32gb cards,tried 3 PC, readers, other cards and still no picture, just a music screen appears and the sound will play. can anyone help . thanks Tom

    • olivia.rees

      July 16th 2012

      Hi Thomas,

      In this case I would suggest emailing our customer support team on info@driftinnovation.com – who will be able to assist you with this issue. It may be in this case that due to two units not working, there may be an issue with the PC, we will need to do some tests to determine the root cause so please drop us an email.

  18. Niko

    July 14th 2012

    I updated the firmware to 1.1.42 from 1.1.18 and I’m now having mic issues. The low light quality is greatly improved, but the camera no longer detects my external mic.

    Reverting back to 1.1.18 :(

    • Niko

      July 14th 2012

      Actually, I take that back; I was looking at the wrong update. 1.1.18 is the latest for the HD720, not the older HD1080 version.

      I went to download the older update but it would seem it’s no longer available. Could you (or anyone reading this) provide a link to the older version?

      • olivia.rees

        July 16th 2012

        Hi Niko,

        Which camera model do you have? For the HD the latest available firmware is 1.1.42 and for the HD720 is 1.0.18. Please only use the firmware designed for your camera model as using incorrect firmware can cause significant issues. If you need further support updating please contact customer support on info@driftinnovation.com

  19. Ricardo Fortuny

    July 15th 2012

    My brand new Drift HD will not stop recording and will not respond at all, just the red light on, if i take out the battery it will not keep the video i just recorded. I had just updated to the latest firmware when this started happening but i didn’t really use it much before that. First time i’ve used it and i have no useful footage…
    Please help!

    • olivia.rees

      July 16th 2012

      Hi Ricardo,

      Let me first express my sincere apologies for the problems you are experiencing. In this case I would suggest contacting customer support on info@driftinnovation.com who will be able to help you solve this issue.

  20. simon

    July 16th 2012

    just bought a drift hd, and the firmware installed on it is 1.1.46 But according to your site the latest firmware is 1.1.42 I pesume that the firmware already installed is a later version though?

    • olivia.rees

      July 17th 2012

      Hi Simon, we’ve just updated our firmware to 1.1.53 for the Drift HD – I would suggest updating your firmware to the latest version now available.

    • Chastity

      March 4th 2014

      Very nice post. I just stumbled upon your blog and wanted to say that I’ve really enjoyed browsing your blog posts. After all I’ll be subscribing to your rss feed and I hope you write again soon!

  21. jennifer

    July 18th 2012

    Need some help have two drift 1080 hd cameras that arent working. Very important project going on and neither of them can have thier firmware upgraded. Watched the full demo and followed instructions. Have had ticket out for last 8 hours with no response. ON a deadline. Ouch drift….Ouch.
    Firmware 1.1.8 will not upgrade. File from internet will not mount to camera. Two cameras down Frustrated :( Both camera have a difficult time starting. Both shutting down after start screen.

    • Drift Innovation

      July 18th 2012

      Hi Jennifer,

      I’m sorry to hear you’re having problems. Could you confirm you have 2 Drift HD’s? As it potentially sounds as though you are trying to upgrade using the Drift HD720 firmware, which is meant for a separate camera, and therefore will not work, and may in fact cause damage to the cameras, which may be what has happened here. The firmware you require is 1.1.53 for the Drift HD. You have taken the best step by contacting our customer support team who will be able to help you solve this. As we’re based in the UK please allow 24 hours for a response, as the team are only working between 9am and 6pm GMT. I will make sure they’re aware this is an urgent case.

  22. Kawa Chun

    July 19th 2012

    Need Help Please !!! I bought a HD170 Stealth 6 months ago, and start using it last week, but can not power on, try to use the USB cable, blue light came on but once i press the on buttom the blue light went off, its all dead, i can’t believe IT IS BRAND NEW, I NEVER DROPPED IT, What can i do now, Please HELP !!!

    • Drift Innovation

      July 24th 2012

      Hi Kawa,

      When you plug in to the computer and the blue light turns on this indicates the camera is charging. I would suggest leaving your camera plugged in to charge until this blue light turns off by itself, this will indicate the battery is full. As you have left the camera for 6 months the battery is likely to have leaked charged and be dead so could explain why your camera won’t turn on. Please leave it to fully charge up then try switching on again. If this doesn’t work please contact customer support on info@driftinnovation.com.

      • Kawa Chun

        July 25th 2012

        thanks for the reply, i did fully charge the battery before use, i am 100 % sure is not the battery, i also sent an email to Drift customer support explaining my situation, i didn’t expect a brand new unit (Drift) is not working as it should, i never dropped it, Please advise me what to do !

        • Drift Innovation

          July 26th 2012

          Hi Kawa,

          Thanks for the response – please allow 24 hours for a response from the customer support team, they’ll be able to deal with this asap for you.

  23. Kev

    July 20th 2012

    I purchased the drift hd 1080p a few days ago from amazon, everything worked fine the first few times on my motorcycle but now everything is out of focus?, the same problem as “victory”. this happened with the recent 1.1.42 firmware installed, today i installed the new 1.1.53 update and the out of focus still remains, this in in video or camera mode. a reset was done and the sd card formatted but the problem still remains. should i try a master reset? when it was working i was very impressed with the quality in both 720p and 1080p.

    • Drift Innovation

      July 24th 2012

      Hi Kevin,

      This is in fact a hardware fault and will mean your camera needs replacing – it only rarely happens so I am sorry to hear this has happened in your case! Please contact customer support on info@driftinnovation.com with proof of purchase and they will swiftly replace your unit. We apologise for any inconvenience.

  24. Gaz Yates

    July 22nd 2012

    Seems to be a regular issue – I also have it

    Record some footage and it seems to be stuck on record – won’t turn off – no footage on sd card – need to remove battery to turn it off – no footage captured – tried to check if different memory card – but same – Can’t update firmware as it keeps “crashing/feeezing” only had this since end of January – how do i stand with a replacement unit as I’d like to take on handgliding holiday in September ?

    • Drift Innovation

      July 24th 2012

      Hi Gaz,

      In this case we’d definitely offer a replacement unit – as your Drift comes with a full years warranty – please contact customer support on info@driftinnovation.com explaining the issue along with proof of purchase and they’ll be happy to help you out.

  25. Marion

    July 23rd 2012

    ok, so I bought the new HD Drift after some bad luck with the Stealth. I am hoping it was a ‘fluke’…The first video I shoot with the HD, the video is choppy.
    So, I decided to try and load the firmware. I get all the way to red screen that says, ‘Wait for FW Update’, the the screen goes back to the previous screen that tells me the firmware release number, 1.1.21. No update happened…i hope this fixes the problem. I put both videos side by side (Stealth vs. HD) and the Stealth was so much smoother. anyway, how do I get the firmware to upload. Don’t say to watch the video, I did and it doesn’t work.

    • Drift Innovation

      July 24th 2012

      Hi Marion,

      My apologies you’re experiencing an issue – I would recommend in this case contacting customer support on info@driftinnovation.com and arranging a call back to walk through the firmware process, there are a number of small issues that could occur such as multiple downloads and numbered files drift.dat(2) which would not be recognised, an unformatted SD etc. the team will be able to determine this and solve it quickly. Playback should be smooth, is it smooth in play on the camera? In some cases computers/laptops that are a bit older can’t cope with the file size of the HD and play back ‘skipping’ as it can’t load quick enough; again the team will be able to discuss this issue with you.

      • Kev

        July 24th 2012

        Thanks for getting back to me, i got in touch with the seller and they have said they will replace it with a new unit so my old camera is now on its way to them, i look forward to getting the new one as i’m very pleased with the hd footage this camera takes.

      • Marion

        July 26th 2012

        Thanks, the drift.dat(2) was the problem. I loaded the updated firmware and the ‘stuttering’ in the video went away and it is smooth now.
        Just when I thought I was fine (tested in in 5 minute short videos), I take a video that is about 40 minutes long. When I took out the SD card it showed two .mov files. 1 about 3.9GB and another about 1.5GB. I did read that if the file size is too big it will separate them.
        But, when I try to open either one, it tells me the file could not be opened, it is not a movie file. I am using Quicktime Player 7. aghhh! what is going on with this??! The icon does indicate a movie file and it does have a .mov after the file names. (File001, and File002)

        • Drift Innovation

          July 26th 2012

          Hi Marion,

          Good stuff we got the firmware sorted. Yes, thats true that the Drift HD will separate files once they reach 3.9GB. I would try using VLC media player first to determine whether the file is playable or corrupt, you can download VLC for free here http://www.videolan.org/vlc/index.html – let me know if this allows the file to be played. Also, if it not showing .mov can I ask what file type is showing?

          • Marion

            July 26th 2012

            Thanks, I had a bad micro SD card. I tried another and it worked fine.
            Now, if I can just make it last longer than my Stealth 170 I will be happy…
            I appreciate you sending me a vendor for a discount, but I found it less expensive with an extra battery and case through a distributor on E-Bay.

  26. Dominic

    July 24th 2012

    Have two Drift HD cameras and one of them purchased May 2012. One camera works great. The other camera keeps freezing. Also the memory card just pops out with a little bump of the camera. I completed the firmware update today and thought that would solve the issue, but it did not. Also, the get out there screen only pops up once in a while, not every time i start the camera. Please help.

  27. Pierre

    July 25th 2012

    hi,

    i’ve got the drift 1080p since march, any problem until today, my camera didnt start any more, when i plug this one to my computer a blue light coming, but when i try any thing with, it stop. I also try to reboot the firm ware with the 4 button press but no answer from the camera.

    i dont know what i can do, could you please help me,

    thanks

    • Drift Innovation

      July 26th 2012

      Hi Pierre,

      Could I check which version of the firmware you are running?

      • Pierre

        August 7th 2012

        hi,

        how i can check my firmware version without starting the camera, the only information i’ve got is the series number on the camera box … my computer still not reconize the camera.

        • admin

          August 9th 2012

          Hi Pierre,

          Unfortunately there is no way to check the firmware version installed in your Drift without powering the camera on. Could you please let me know more details about the problem with your camera?

          • Pierre

            August 10th 2012

            hi,

            this is the problem, one day it was working, and the next one, the camera didnt powering any more. i tryed to reboot with the 4 button but nothing, same thing when i plug this one at the computer, nothing comming…

          • Drift Innovation

            August 14th 2012

            Hi Pierre,

            Apologies for the slow response and I’m sorry to hear you’ve experienced problems with your camera – I would advise contacting our customer support services on info@driftinnovation.com who will be best placed to help you solve this as quickly as possible.

  28. Kev

    July 27th 2012

    My new replacement camera has arrived, latest firmware installed and works perfectly.Just one question, has the packaging changed?. my old camera’s packaging was a cardboard box, with foam inside and a lid but the new camera has come in a really nice designed plastic box, for perfect storage. I take it this camera is a later batch as it also had later firmware already installed.
    thanks

    • Drift Innovation

      July 27th 2012

      Hi Kev – it has! You’ll be one of the first to receive our new packaging! We’ve actually just won a Red Dot Design award for it, so thanks for the kind comments. Enjoy your Drift HD!

  29. Greg

    July 27th 2012

    I have a HD170. After the first firmware update, last fall, my camera is not recognized on the computer anymore.

    Can I upgrade the FW by saving the file to the SD memory stick?

    • Drift Innovation

      July 27th 2012

      Hi Greg, yes you can! If you save the file directly to the SD card (it’s helpful to format the card first) and then update the firmware in this way. If you are still having issues after trying to update your firmware in this way then please contact customer support on info@driftinnovation.com.

      • Greg

        August 3rd 2012

        Hi, I formatted my card and then copied the file to it. The camera gave an error ‘no firmware found’.

        :-(

        • Greg

          August 3rd 2012

          I finally got it to work. When downloading from my mac and copying over to the SD card, it didn’t recognize the file. Error ‘No FW found’.

          I used a windows laptop and it worked.

          • Drift Innovation

            August 7th 2012

            Hi Greg,

            Glad to see you’re up and running! I have forward your comments on to the R&D department to make sure it’s being looked it, and for any mac related issues.

  30. Josh Allen

    August 5th 2012

    My screen boots to video – with no live preview. The settings button does not work, nor do the other buttons – i tried a master reset and nothing happens – i uploaded the latest firmware update and nothing happens – ive had it for a couple months and used very little. It has stayed dry as I just use it for mtb – and no crashes…very upset right now.

    • Drift Innovation

      August 7th 2012

      Hi Josh,

      I am sorry to hear you’re having problems. I would definitely contact our customer support team on info@driftinnovation.com who’ll be best placed to help you with this as quickly as possible.

    • Tom Pattison

      December 26th 2012

      i am having exactly the same problem.

      Did you manage to fix it??

  31. Jer

    August 6th 2012

    I bought a Stealth a year ago (registered) and had no problems with it (used on motorcycle for taking 99% still photos). My only disappointment was poor resolution at 5MP and was happy when you told me a new 8MP model was coming out soon.

    I let the new HD with 9MP work out some bugs and bought one last month (registered) and get the same 5MP resolution – both in STL and ACT mode. Firmware is 1.1.32 out of the box, but am wary about updating due to severe issues with 1.1.42 and and 1.1.53 being so new (and description does not address resolution issues).

    In fact, I haven’t read anywhere online/your site about not getting 9MP resolution. All pics on Stealth and HD are 72dpi, yet a Canon 8MP pics are 180dpi. Something is obviously wrong here. What do you suggest?

    • Drift Innovation

      August 7th 2012

      Hey Jer,

      Thanks for your comments.
      The 9MP is achieved only when using the photo mode with STI (Still camera) setting selected. When ACT (action sports) mode is selected, the camera will take pictures in 5MP only.

      In short:
      ACT = for action shots (scenes in movement, targeted for sports) with a higher shutter speed and 5MP resolution
      STI = for still shots (stable pictures like still landscapes) with a much slower shutter speed and 9MP resolution.

      Hope this clears it up for you!

      Cheers,
      Olivia

      • Jer

        August 7th 2012

        Thanks Olivia – but as mentioned in my post, I am getting low/the same resolution in BOTH modes (both STL and ACT). As I said, I am getting only 72dpi from the HD in either mode (the same resolution I get from the Stealth at 5MP) and all three pictures: HD in STL, HD in ACT and Stealth – look exactly the same. Both the HD (in either mode) and Stealth picture resolution is very poor compared to a standard 8MP digital camera.

        In short – there is nothing I can do to get 9MP resolution – even though it says 9MP on the LCD screen while in STL mode. There is an obvious problem here. I bought the HD for the sole purpose of getting better quality still photos and that is not happening.

        I can attach all three photos in an e-mail if you tell me who to send it to – but nowhere in the file Details does it show which mode is used – but trust me, I’ve tried both and verified what it said on the LCD screen.

  32. Miguel

    August 7th 2012

    Hi,

    Just bought the Drift HD 1080p and i have the same problem of Kevin, the camera is out of focus, my questions are:

    - the drift hd have an automatic focus? or is fixed? I open the lents box (take out the 4 litle screws) and i can focus manualy but after same shots it came again out of focus. i presume something is wrong.

    Can you help me please? the firmware is 1.1.21
    Thank you

    • admin

      August 9th 2012

      Ola Miguel,

      Congratulations for the purchase!

      The Drift HD features automatic focus – with fixed lenses. If your camera is getting out of focus regularly and needs manual adjustment as mentioned, there is something wrong with your unit. I suggest you to contact the shop where you bought it from and claim a replacement under warranty. It’s an easy process and you should face no hassle.

      Regards,

      Rubens

  33. cookie

    August 8th 2012

    hi guys,
    I purchased a couple of MaxFlash “action” memory cards to use with my DriftHD, because they are supposedly “optimized” for helmet cams, and have been tested/approved to work with drift and contour cameras.
    But I cannot get the camera to boot when the card is in the unit, have to power on first and then insert the card, otherwise no boot. That is not very practical when out in the field, and I don’t remember this happening prior to updating to the 1.42 firmware. I thought 1.53 might fix it but no…
    Have you had any reports from users with those memory cards? is there a fix? thanks.

    • admin

      August 9th 2012

      Hi there!

      The Drift HD camera was design to work with any “plain” memory card, from any class ranging from 4 to 10 – so there is no need of expensive high-speed cards or special series.

      However, in your case the mentioned Maxflash microSD card should work just fine – we apologise you’re facing issues. Could you please contact us via customerservices@driftinnovation.com informing the serial number of your camera and the class/model of your card?

      Rubens

      • drifts'a'scam

        January 29th 2013

        My video is choppy. Everyone with the camera i know has this problem. We had too get a brand new camera because changing the battery (BRAND NEW) did not work and nothing else worked that i was capable without ripping the camera apart because it wouldnt hold a charge before. We now have the brand new camera, holds charge but still has choppy video!!!!

  34. Angelo

    August 8th 2012

    Hi There! I have been trying to install the latest firmware on my HD170. I have followed the steps in the tutorial (including the reformat of my SD card) and I continue to get a message “Error-No FW Found” the Bin File is there when I connect pack to my PC. Any advice? Please help! Thanks!

    • admin

      August 9th 2012

      Hi Angelo,

      Thanks for contacting! Mainly if you’re using Firefox / Chrome / Safari as a web browser, please double check the name of the file you downloaded. If you download the firmware twice – the file-names are usually renamed (1), (2) at the end. For the H170 (orange and black unit), the correct file name should be always “hd170.bin”. Let me know if helped!

      Rubens

  35. Grant

    August 9th 2012

    Hi Mr. Drift,
    I have a Stealth HD170 and has been great for about 9 months but now the colours has gone weird. Anything bright on the screen comes out bright purples, red, green…..it looks like a thermal imaging camera and shows up that way on the recordings to.
    I’ve tried resetting it, holding all 4 buttons down, changing all the record settings, everything else works fine, it’s just the colours that have gone funky.
    Any ideas?
    Thanks, Grant.

    • Drift Innovation

      August 14th 2012

      Hi Grant,

      Apologies for the slow response – I would advise contacting our customer support services on info@driftinnovation.com who will be best placed to help you solve this as quickly as possible.

    • Mike Hardcastle

      May 21st 2013

      Hi Grant, did you get this issue resolved, as my HD170 stealth has stated to pixelate with the colors you described…?

      thanks Mike
      michael.hardcastle@o2.co.uk

  36. baude

    August 11th 2012

    good surprise to see admin answer!
    sorry for my bad english..i try also:
    that’s my second x170 in less than 6 mons (the firts lost when i was snowboarding..)
    for 2nd: sd card is not reading by my camera!
    i click button maybe 5 sec after that, it’s writting “record to sd card” but that’s wrong the memory avail still the same….(interne))
    i try reset setting /”formatage” (fate 32; nfts…)
    change card (sd16 gb class 10 and sd 8gb..)
    i can’t make update or record seriously (1 min) i’ll hope there is solution…please help me!

  37. David

    August 13th 2012

    Hello,
    I was quite happy with the drift hd 170 I use for paragliding when I charged it the other day and I had nothing but a grey screen.
    I did a master reboot but nothing changed.
    How can you help me quickly fixing my drift camera? It is useless as it is of now, im on hols and I can’t capture the beautiful Swiss alps I’m currently flying in
    Many thanks for your help

    • Drift Innovation

      August 14th 2012

      Hi David,

      I’m sorry to hear you’ve experienced problems – as this is an urgent case I would recommend sending an email to Drift customer support on info@driftinnovation.com who will be best placed to solve this quickly, if you provide a contact number (if available) in your email they can get in touch with you straight away.

  38. altenbach

    August 15th 2012

    Bonjour, je n’arrive pas a télécharger la mise à jour du firmware pour ma X170. Quand je clique dessus pour le télécharger, ça m’indique ” dropbox error 404″
    Comment faire?

    Cordialement

    • Drift Innovation

      August 16th 2012

      Salut Stephanie,

      Nous avons eu un problème technique mineur dans le bureau ici, mais tout devrait être triés et workling maintenant.

      Hope qui aide, si ce n’est pas s’il vous plaît contacter info@driftinnovation.com et ils peuvent également aider avec toutes les questions.

      Merci beaucoup

      Rupert @ Drift

  39. MotorBikeTV

    September 7th 2012

    Hi

    i have 2 HD170 cameras – the firmware version on them is on one V2.0.31 and the other V2.0.18 – are these the most up to date firmware settings for these please and if not how can i update them

    i am also getting trouble for the one 2.0.18 that it stop recording without warning and then saying memory is full when all it has is 40 minutes of 720p

    i look forward to your reply soonest please

    Kevin

    • Drift Innovation

      September 12th 2012

      Hi Kevin

      2.0.31 is the latest firmware version for the Stealth, so It’s worth updating the camera that’s running an earlier version. This should help with the issues you’ve mentioned, but if not, please drop us an email at customer services@driftinnovation.com

      Kind regards,

      Adam @ Drift

  40. Patrick

    September 19th 2012

    Hi Drift team,
    I have a Drift HD 1080p camera and I try to download the latest FW version (1.1.53) because I need to record sound within the external microphone. I am very disapointed because this version doesn’t work with the camera, this one always displays the 1.1.42 version…Please can yon help me on this way?
    Regards from Paris
    Patrick

  41. Mike Hoover

    September 30th 2012

    I am getting purple artifacts in my Drift movies as. It seems to be in the whitest/lightest portions of the movie. Is this something wrong with the camera? It has been rarely used. Thanks!

  42. Lpace

    October 2nd 2012

    Hello,

    I downloaded the French manual of the Drift 1080 HD.
    I read:
    technical specifications:
    Recording Angles: 170 ° in 1080p, in 720p and SD.

    In the English manual I read:
    technical specifications:
    Recording Angles: 170 ° in 1080p, 127 ° in 720p & SD

    What is the truth?

    LP

  43. Peter Maddock

    October 4th 2012

    My Drift HD170 1080p shows the firmware installed in settings as V2.0.18. I followed the video tutorial to load the latest firmware which your web page shows as V1.6.11. Firstly the code seems wrong as the surely V2 is a newer version? When I tried to update the firmware to the stated V1.6.11 I just repeatedly get the no FW found error message. I have tried formatting the SD card and loading the bin file via the SD card in the laptop route and via the USB cable link to camera route but same result. Please advise.

  44. Chris

    October 16th 2012

    There is no firmware update option anyware to be found on my camera ???? :S
    Why dont you guys develop a Dashboard for PC/Mac that would be so much easier than this palava… ?

  45. valera

    October 25th 2012

    У меня камера DRIFT X170.Была прошивка 2.0.23.Прошил на 2.0.25.Исчез в меню пункт ОБНОВИТЬ ПРОШИВКА.Как прошивать на очередную прошивку.

  46. Gonzalo

    November 2nd 2012

    hola: queria saber si a una hd170 (color naranja) le puedo cargar el firmware de la hd 170 Stealth
    (negra)

    • Drift Innovation

      November 2nd 2012

      Como las duas camaras son diferentes, por favor no intente utilizar el firmware de la HD170 en la HD170 – y vice versa

  47. SD74

    November 5th 2012

    I WAS the Happy owner of a Drift HD 170 until about a month ago. I have owned the Camera for 1 year now , and have used it LESS than the life of one battery{about 4 hours} , I noticed an update for the Firmware , so I updated AS Stated in the Video tutorial , Now I CANNOT record , or Get the Live Preview option anymore. Worst of all I cannot do an update to fix the issue either. I am stumped for a solution , and I will be VERY Angry if I am Told that I have to Pay for a repair of something that I ALREADY paid FULL RETAIL price for. I EXPECT a Resolution to my issue Immediately.

  48. David Australia

    November 10th 2012

    Hi My Drift HD’s screen wont turn on, it comes up with a white and grey lined screen and nothing else, ive tryed the master re-set a few times but know different. Any suggestions? Only used camera about 10 times last summer

      • David Australia

        November 14th 2012

        Hi Laura

        I have made a login and my contact details have been submitted

        Thanks

  49. FRANK

    November 26th 2012

    i own a drift hd 1080p mini.
    it wont turn on , the blue light some time turns on when u r conected to pc and when u press on button it turns light off and nothing happens,
    tryed new batt but still dont work, never been wet what is wrong?
    only been used twice.

    • Drift Innovation

      November 26th 2012

      Hi Frank,

      If you power the camera from a direct power source and not through your computer the camera should work. If not please visit support.driftinnovation.com

  50. Will

    December 7th 2012

    I have just received a Drift HD720 and when I turn it on all I get is the logo and then a blank screen!?!

    Not Happy!

  51. christian

    December 11th 2012

    Hello,

    yesterday evening I was uptdating my H.D 1080 P firmware to V 1.1.53 and leave
    it a few minutes on the computer table.

    When I came back camera was off and no way to turn it on again, even master
    reset dont work. Battery was full (no blue light when pluging camera on computer) !

    I plug it on USB power without battery and micro sd card as said on your troubleshooter : always no start.

    Any advice ?

    Best whishes

    christian

  52. bob

    December 14th 2012

    waiting for some help with download

    • Drift Innovation

      December 17th 2012

      Hi Bob,

      Have you contacted us already? What are you having trouble with?

  53. Alan

    December 18th 2012

    I’ve just updated my Drift HD with the latest firmware and the camera has lost focus.

  54. Busko

    December 20th 2012

    Just bot a HD720 – does it need a SD card installed before the battery will charge?
    After reading all the above problems, I’m temped to send it back to BestBuy before I have problems too – comments?

  55. rullier francois

    December 21st 2012

    Peut on avoir une explication en francais pour telecharger le logiciel …la carte micro sd nous la trouvons ou ? Merci

  56. Ewen

    December 26th 2012

    I have just received a Drift HD1080 for Christmas.

    The unit will not charge.
    I have installed the battery correctly.

    When either connecting it to a PC via a USB port or external power supply, the blue charging light blinks momentarily, however, does not stay on. Even leaving it plugged in there is no indication that it is charging.

    The unit will not switch on under battery power. However it switches on and appears to operate normally when connected to an external power source or the PC.

    To say I am disappointed is an understatement.

    Any suggestions as to what the issue may be?

    Having read all the issues highlighted on this site, I am now considering just returning the item to Amazon and going for the GoPro

    • Ross

      January 2nd 2014

      Ewan, I had exactly the same problem.
      Received it as a gift at Christmas ahead of a snowboard holiday starting tomorrow.

      Unit does nothing under battery power, only comes alive when plugged into either a wall socket or a PC.
      Blue charging light flicks on and then straight away turns off.

      Curious to know how long it took Drift to sort this out for you, or if you did what I’m also considering (go 4 gopro)

      Tech Support: come on! sort it out please!

      • Drift Innovation

        January 8th 2014

        Hi Ross,

        Sorry to hear about that. If you could please let us know the model of your camera, we can help you further. Please remember that the easiest way to contact us is via support.driftinnovation.com

        Thanks – Laura

  57. Tim Sargent

    December 27th 2012

    Hi I have just bought my son the drift hd 1080 for Christmas and it would appear that the battery is dead , no blue light shows when charging and we cannot get it to work unless plugged into a pc via USB, can you advise if its a firmware issue or just a fault please

  58. Mark

    December 29th 2012

    Brand new HD camera will not charge the battery; tried two batteries, two cables and multiple PC and non-PC USB outlets. Camera work fine, but just won’t charge…therefore pretty useless really. This is an out-of-box failure and the camera has never been used otherwise.

    • kostas

      January 20th 2013

      Many people have problems with hd ghost 1080p to charge the battery for the first time.
      I had the same problem with Mark December 29th 2012(two batteries, two cables and multiple PC…)
      brand new camera not working???
      tragedy!!!do not say parody…
      After three days and failed attempt to operate the camera I go back to the store and claim my money . the employee takes the camera out of the box hit the button and the camera is working correctly!!!still trying to understand what has happened…if it is a problem fix it…and release a new update and a android app. People waiting out there and has given you money
      now…
      is it possible when I create time lapse to store the files in one folder???
      when I get image 999 then creates new folder and start from 001 again…

  59. richspikes

    December 30th 2012

    i got the hd 720p drift cam for xmas from my mom in law. i bought a 16g micro sd card for it and it still reads card error. what is wrong with it or what do i need to do.

  60. Jesper

    December 30th 2012

    Hi
    After I update my DRIFT HD MINI to firmware 1.1.5.3 the camera will not charge the battery, any suggestions ??

  61. Erkki

    January 1st 2013

    When i put drifthd.dat to sd card and try to update it on camera it says “error, no FW found. Im runnin V 1.6.11 is it newest? Why its .dat? it should be .bin right?

  62. Edward kraft

    January 1st 2013

    my drift hd won’t upload videos to Facebook, it only has audio no video content, most annoying it maybe because of the new update i did last week as was working fine before the update, please advise?

  63. Jonathan Brown

    January 2nd 2013

    Hi

    Bought a non HD Drift for going away, Its just the normal Drift x170. How can i do an update, ive tried to copy the file from your website to a Sd card then update. The file type is .elf compared to the other camera firmwares which are .bin.

    Does that matter ?

  64. Andrei

    January 5th 2013

    I updated the firmware to my drift ghost camera, and now I can´t pair the remote with camerea.
    Anyone whith the same problem?

  65. Dan

    January 16th 2013

    I have had my HD 170 for about two years but have only used it for two weeks, When I turned it on today and tried to record a red box flashes up with no SD card. There is a symbol in the bottom right corner of a memory card with a cross through it. I checked the card in my PC and it works fine, I also tested it with four other cards that I have, same problem.
    I have done the factory reset, fully chaged the battery but it is still the same. also I redownloaded the latest firmware update but when I try to install it ,it just comes up with update failed, I also tryed to format the card in the camera and it says card error.
    The camera hasn’t been dropped or mistreated in any way ,it has been in my bedroom draw since the last time I used it in march 2012.
    Have I missed something ?
    Can you help ?

  66. nikki

    January 25th 2013

    Our camera is brand new. As instructed, I charged it for two hours. it will power on ONLY when plugged in. Id I disconnect the cable, it will not power on. What’s the problem?

  67. Sam Lucas

    January 31st 2013

    Just bought a new Drift HD Ghost and it won’t record for more than 35 seconds before stopping itself, The remote flashes red and then after any time between 10 seconds and 5 minutes the camera will make a two tone double bleep type noise and then the remote goes back to green, Without any input from myself!!! So aggravating as I missed an accident involving my girlfriend and I have the camera behind her. Now we have a potentially multi year claim and no footage from our only source of hard proof. NOT HAPPY. Tried updating the firmware recently but it has been saying ‘Firmware upgrade in progress’ now for over 3 hours and the battery is sure to die soon. can’t plug it into anything as that stops the update process. USELESS WASTE OF MONEY!

    • Drift Innovation

      January 31st 2013

      Hi Sam,

      We are very sorry to hear about the problems you’ve been experiencing with the camera. Please go to http://support.driftinnovation.com/ and leave your details and I’ll have customer support get back to you as soon as possible.

      Thanks,

      Laura

  68. Neopets

    February 9th 2013

    I do consider all of the ideas you’ve offered on your post. They’re really convincing and can certainly work. Nonetheless, the posts are very quick for starters. May just you please lengthen them a little from subsequent time? Thank you for the post.

  69. alan

    February 11th 2013

    bought a new drift hd 720 as i have an older 170 and thought i’d treat myself, it will not charge, it only powers up when connected via the usb lead, we took it back to the store and tried 2 others, they were both the same, we have to leave with one to try again at home as we didn’t take our credit card to get a refund, very dissapointed and frustrated, really wanted another drift rather than going the go-pro route

  70. stephen

    February 13th 2013

    could you tell me please how i can obtain software to download from camera on to computer,,having trouble doing so.
    thanks steve

  71. Ben

    February 18th 2013

    hi i cant update my new drift hd, it is currently firmware1.1.21 and cant open the DAT file, thanks, Ben

  72. Ian Scotson

    February 18th 2013

    After a few short test runs with my HD720 to sort out mounting positions (motorcycle) and some decent weather i did some filming on 17/2/13 and then the battery ran out. I had left my spare (genuine drift) at home so had to wait to review the recordings at home. They play on the camera LCD. When i try to charge the flat battery via USB (computer or mains charger) nothing happens, no blue light, nothing!!! So i connect USB to laptop to try and review the 18 short videos but the laptop doesn’t even SEE the camera!!! So i take out the micro SD and put it into a full size SD carrier and try again, message is “you need to format the card”. So i go and buy a brand new Carrier Card and try that…..same again!!! My status now is 1, I cannot charge my batteries. 2, I cannot connect to my laptop to review or copy my footage. 3, I cannot transfer my files by removing the MicroSD and inserting it into a PC. Lets hope the customer support is better than the product!!!

  73. h2only

    February 20th 2013

    I bought a Drift 720 HD last month for my son. We inserted the battery and plugged it in to charge. The blue light blinked once and would not charge at all. We tried several times and it still would not charge. Finally we exchanged it for another one and it charged just fine.
    I bought myself another drift 720HD for myself, unpacked it, inserted the battery and went to charge it, one fast blue light blink and thats it, this one wont charge either…..what are the chances? Getting really frustrated now having 2 cameras not charge right out of the box. Any ideas or is this simply a quality control issue?

  74. TC

    February 20th 2013

    What is the latest version firmware for the HD170? The download page says it’s 1.6.11 but the camera has V2.0.15 on it. I also saw in the comments that there’s a 2.0.31 – Where do I get that? It’s not listed as an option on the download page for HD170

  75. Terry Speight

    February 20th 2013

    I Have a MAC OS X 10.5.8. and it does not recognize DRIFT HD. I get a DISK Insertion error (The disk inserted is not recognizable).

  76. Chris

    February 24th 2013

    I’ve purchased 2 different model Drift Cameras and would probably not purchase another. Have had various problems with both. HD170 worked fine a couple of times but then Won’t start up . Powers on and flicks but nothing.
    Emailed to ask what I can do , was told to do a master reset(which didn’t work) and also was told to update firmware ( how can
    I if the menu won’t open) . Have purschased cheaper items which worked better just
    didnt have the resolution yet. Anyway bit disapointed , didn’t really want a go pro but probably should have just done that in the first place.

    • Drift Innovation

      February 25th 2013

      Hi Chris, we’re sorry to hear that you have been experiencing problems with the camera. I will have customer support get back to you to help.

  77. gary chadwick

    March 1st 2013

    hi i have bought the drift x170 and i am disappointed because i cannot get it to record. i have downloaded the firmware but safari cannot open it so i cannot download to the camera. What do i do??????

  78. eddy

    March 4th 2013

    Hello, j’ai effectué une mise à jour car ma HD 170 enregistrait 4 s et se coupait. La mise à jour n’a pas réussie (update failed) et la caméra s’est éteinte, je n’arrive plus à la rallumer ni même à la mettre sous tension. le reset n’a pas marché non plus (4 boutons ensemble).

  79. darkshadow

    March 17th 2013

    Hello,
    I recieved my drift hd 720 about a week ago and since then it hasnt charged one bit. It does none of the things its supposed to. when i plug into my wall adapter it doesnt show a blue light and when i turn it on it starts up fine if its pluged in… after holding down the record button for 3 seconds it shuts off and the blue led flashes and imediatly goes off.

    • danny.balkwill

      March 18th 2013

      Hello Brandon,

      If you could contact customer support and they will be able to resolve this issue, sorry for any inconvenience this has caused you.

      The Drift Team

  80. Josh

    March 24th 2013

    Hi, my Drift HD 170 1080p must have turned off while I was recording and didn’t finalize the video so I can’t play it, view it, convert it or anything of the matter. I’ve tried VLC, quicktime, wmv, streamclip.. Need help, this video was important.

    • danny.balkwill

      March 25th 2013

      Hi Josh,

      If you contact Customer Support they will be able to advise you on how to resolve this issue.

      Thanks, the Drift Team

  81. Jason

    March 28th 2013

    I just updated all three of my HD cameras to 1.1.53 and am now finding that when I use them in iphoto and imovie there are problems. In Iphoto there are no thumbnails for the mov file and in imovie they just do not work. After days on the phone with apple i have come to find that it is an issue with the upgrade. Can I down grade to the update before. Anyways my last trip and videos I can not use until this is resolved.

  82. Gustavo

    March 28th 2013

    Hola, tengo un Drift HD Stealth, mi cámara tiene el siguiente problema: ella no se enciende, es sólo el LED rojo encendido, incluso si puedo restablecer la cámara pulsando todos los botones, se enciende el led verde y las luces de pantalla LCD, pero no no aparece nada y no puedo actualizar el firmware! ¿Qué debo hacer? No tengo ninguna prueba de compra o garantía! Gracias …

  83. Jeremy. P

    March 29th 2013

    I just bought the Drift HD720 today and exchanged it since I was having problems with the battery not charging (blue indicator does not show up).

    I’m wondering about what to do since I cannot find a fix easily with a google search and the best I can think of is the battery being completely dead.

    do you mind if you tell me what’s going on? I just placed a order on a new battery on amazon just now.

  84. william sharp

    March 29th 2013

    Just got around to opening my Drift HD 1080p, but can’t seem to get it to charge off my laptop.after turning on then turning off I get a red light. But no charging.Help

  85. Jason Fraser

    March 30th 2013

    Hi,

    Just bought a Drift Ghost a month or two ago and have tried using time lapse multiple times with the same problem occuring. The camera starts shooting the time lapse normally, then at some point (without me doing anything) stops taking pictues and freezes up. The camera stays powered and the buttons won’t work to shut the camera down or change modes. I end up having to take the battery out to use the camera again. It’s done this everytime I’ve used timelapse and the amount of pics I get in before this happens varries from 150-700. Everything eles seems to work great, but this is VERY disapointing because of the cost of the item and I purchased it just to use timelapse! PLEASE HELP!!!!!

  86. Mike

    April 3rd 2013

    Hi
    I just bought a Drift HD720 but the playback doesn’t work. it just turn black and i can’t return to the menu. do i need to update to firmware?

  87. drift 1080 p

    April 4th 2013

    I recently purchased the drift 1080p I cannot get it to charge through the usb it also will not show up on my computer when plugged in with the usb it seems the usb port is not working please help. thanks

  88. Marco

    April 9th 2013

    Hello, I have trouble focusing with my drift hd 1080, I often happens that the video is recorded out of focus (camera mounted directly on my motorcycle).

    I apologize for my English…

  89. cj

    April 15th 2013

    Ok I just bought the drift 720hd and I am not happy . I took the 32gig SD mini chip from my phone and put in my drift and the drift deleted all my pictures,videos and contacts. And now it won’t turn on . Press the power button and the green light comes on the “get out there” shows. Then I get a blank screen with the green light still on. This is so not cool no biggie I lost my pics and vids but now this drift won’t turn on. Time to bring this shit back and get me another MIDLAND camera !!

  90. Julian

    April 17th 2013

    Hi Drift,

    My DRIFT HD 1080p will not turn on or charge. In search of a solution to this problem I have read all the comments on this page watched all the video’s available and used all the firmware updates available . It seems that your camera’s are a waste of MONEY and TIME. I am very disappointed in the service & products you provide. I will be expecting a refund.

  91. marghi

    April 17th 2013

    I followed instruction from install firmware video tutorial. Downloaded the file, when i transfer the file with my mac to the SD and try to upload it the system keeps to kick me off saying The disk was not ejected properly. If possible, always eject a disk before unplugging it or turning it off.

    so no update

    :( please help

  92. Elliott

    April 23rd 2013

    I too have the camera freezing issue. This weekend it froze twice, at around 2.7Gb of recording, and wouldn’t stop or turn off without taking the battery out, resulting in both files being corrupted, 2 hours of great motorcycling footage lost. It wasn’t temperature related either as it was 15′C. I’ve also found the HD720 copes better in LL mode, even in bright sunlight, it seems to struggle in SUN mode.
    I’m truely disapointed with this camera, already had a replacement curved shoe mount because the original was a loose fit, as is the replacement, the roll bar shoe mount is also a loose fit.both causing a lot of vibration noise and wobbly video. The only good fitting mount is the flat shoe, that I’ve now stuck to the roll bar mount. I’ve also had the clip replaced because 1 arm snapped off after about 10 uses. I’m fed up with contacting support, I know they won’t have a solution for the camera freezing or there’d be a firmware update. If I hadn’t invested so much money in extras, mounts, charger, batteries, lens covers etc., I’d return it and buy something else.

      • Elliott

        April 25th 2013

        Used the wrong email, it’s toastedblue@
        Just to balance things, as my post was all about the poor quality of the equipmnent, Drift customer services/support (Adam) has been more than helpful… not the norm for the UK.

  93. Fede

    April 25th 2013

    I’ve been trying to upgrade the firmware of my HD GHOST during at least ten hours and the display shows “Firmware Upgrade in Progress”, during ten hours?!?!?!?!
    I’m afraid to break the battery.
    I did exactly what you say, copy and paste the .bin file.
    Please help me!
    Thanks.

  94. bruno

    April 28th 2013

    My apologizes for my english
    I’m a happy italian customer of HD170 device (buy from a german ebay reseller 2 years ago)
    It’s work fine until last week
    Now I’ve find a problem with focus in case of low light (for example during the end of the day, with sun at the horizont). All the images are completly out of focus.This normally occurs if the master focus is set with a day light.in fact the images record during the day are perfect.When the light coming down the images goes out of focus
    The device is mount over a motorcycles, so i can suppose the vibration can move the internal focus regolation.
    What can i do to solve the problem? (for example open the camera a set manually the focus in a middle light?).
    I know the device is out of warranty, and the opening brake any kind of assistance , but i know send the camera to assistance can be more expensive then to buy a new unit
    Thanks in advance for the reply
    Best Regards
    Bruno

  95. fozzbear

    May 1st 2013

    Hey Drift Innovation,

    Your generic response of “please go to this link and our customer support team will get back to you” is hillarious and getting old. I’ve gone through every post on this blog looking for even the slightest clue to help me resolve my problems and nothing!

    I purchased a Drift HD last week and have had nothing but issues right from the start and the list of issues keeps growing. Wish I would have seen this blog before I made my purchase. All I’ve gotton out of your customer support is a ticket # IGT-934-48372 documenting my problem. I’ll give you until the end of today to get back to me with solution or I’m returning the camera. I’ll be darn sure to let everyone that I know looking for a video camera to steer clear of Drift products.

    I’ve included my tele # in my ticket so that some can contact me. USE IT!

    • Drift Innovation

      May 2nd 2013

      Hi there, we’ve forwarded your message to our support team who have sent you an email. Please check your spam filter just in case. Hope this helps!

  96. Alessandro

    May 1st 2013

    Buongiorno, ho acquistato una Drift HD GOST 1080P pochi giorni or sono.

    C’è un problema di rumori di forte vento quando la istallo nella moto, sia con la regolazione sensibilità microfono a 1 che a 3.
    Versione Firmware V1.1.4.0

    Con la precedente Drift HP 1080P posizionata nello stesso punto, questo problema non c’era.

    Attendo risposta.

    Alessandro

    Nella precedente

  97. luis

    May 11th 2013

    hola, yo compre una camara drift hd 1080p nueva, le he colocado la tarjeta de memoria y cuando quiero grabar, en pantalla dice card error, le he cambiado varias tarjetas y sigue igual, no reconoce las tarjetas de memoria, que puedo hacer; me podria ayudar?

  98. Razvan

    May 11th 2013

    You have a problem with “camera off timer”, or better said I have a problem with the DriftHD firmware 1.1.53. Usualy I set “camera off timer” to 20 minutes, and use the remote control, as it is hard to find and pres the power button while the camera is mounted somewhere out of my sight. Last weekend I found it turned off after just a couple of minutes after I had last used it. It happened 2 times. Today I made a test: set it to turn off after 1minute, I used the remote to start/stop recording every 30 seconds (START…30s…STOP…30s…START…). After 2 minutes just before pressing the Record button on the remote it powered off. While using the record buttom on the camera no “premature” power off ocured during 4 minutes of Start/Stop recording every 30sec. It turned off 1 minute after the last pressed button.

  99. MattD

    May 11th 2013

    Ok so I have a drift and its really grainy and there are a ton of lines going arcoss the screen. It also shows up when I view them on my computer. Any ideas on how to fix this or is it a lost cause. So far pretty disapointed with the camera.

  100. Dave

    May 12th 2013

    So I cant download the firmware keeps taking me to a page saying cant be found. Also my camera which is a hd720 that I just bought yesterday refuses to charge… Im really pretty upset with drift and the more I research the more people i notice have been sold broken equipment which is completely unacceptable

    • Drift Innovation

      May 16th 2013

      Hi Dave, we’re sorry about not being able to access the firmware. We moved servers and certain links on the site may have been deactivated because of this. It should be fully working now. Please let us know if you need anything else.

  101. Gav

    May 17th 2013

    Hi, I have just attempted to update the firmware for the Drift HD Ghost..after following the instructions I now have the message on the screen ‘Firmware update in progress’ it’s been almost 2 hours..is this normal? When should I expect it to be complete? The camera is also very warm..

    Regards, Gav

    • Kate Lowney

      May 21st 2013

      Hi Gav,
      This isn’t normal, the update should only take a few minutes max. Could you make sure you’ve formatted your memory card before you download and update the firmware. For more help check out our video tutorials here: http://driftinnovation.com/video-tutorial/

      • Kenny

        September 13th 2013

        What was the resolution to this problem ? I have had exactly the same issue

        Thanks

        • Kate

          September 25th 2013

          Hi Kenny,

          Is it a focus issue you are having with your HD? You’ll need to get in touch with our technical team and they’ll be able to advise you here, as the HD has an autofocus and if out focus we’ll need to take a look into this further for you.

          Thanks,
          Kate – Drift Team UK

  102. J CRUZ

    May 18th 2013

    Buenas acaba de adquirir la Drift HD yla camara no enfoca bien todo lo graba borroso, tiene el ultimo firmware

    • Kate Lowney

      May 21st 2013

      Hola Jose,

      Our customer support team have contacted you, so please check your inbox for a reply. In Spanish – Nuestro equipo de atención al cliente ha comunicado con usted, por favor revise su bandeja de entrada para una respuesta.

  103. russell carter

    May 18th 2013

    i drag the firmware update bin file to my hd drift ghost and eject..swith on and no firmware update. wht am i doing wrong ?

    • Kate Lowney

      May 21st 2013

      Hi Russell,
      Prior to updating you need to make sure you have formatted your memory card and then ensure the firmware is saved on your memory card with the correct file name, for the Ghost it is HD_Ghost.bin
      If you are still having issues please contact our support team and we will send you over some step by step instructions, or check out our firmware update video tutorial: http://driftinnovation.com/video-tutorial/

      • Jay

        June 12th 2013

        I bought my Drift Ghost from Amazon, the firmware rev. is 1.1.4, about copied the latest firmware from your web to my DCIM directory in the memory card, I went to the setting and found no way of uploading that bin file to the camera.

        Please help?

        • Kate

          June 13th 2013

          Hi Jay,
          To help you out here, you’ll need to copy the firmware file into the root of your SD card, so next to, but not actually inside the DCIM and MISC folders. Make sure you’re updating to the latest Ghost firmware as well, Version 2.1.6.4, saving the file name HD_Ghost.bin
          Then you’ll update successfully!

          Drift Team UK

  104. Russ Barry

    May 28th 2013

    I would like to upgrade my firmware but a login is required and I’m unable to login?

    • Kate

      June 11th 2013

      Hi Russ,
      If you head to our support site: http://support.driftinnovation.com/ Where you will first need to register all your details, prior to attempting to login. Once registered you’ll have a password and be able to login successfully and have access to all the firmware updates. Let us know if you’re still having any issues here.

      Thanks,
      Drift Team UK

  105. Callum

    May 28th 2013

    Hi.
    I recently bought a brand new Drift HD and I received it today.

    The problem I have is that when the Micro SD card is in the camera when the camera is off, the camera will not turn on with the Micro SD card in (I have to remove the Micro SD, turn the camera on and then insert the Micro SD card )

    Please help. Thanks.

    • Kate

      June 11th 2013

      Hi Callum,
      For your Drift HD we recommend using a 16GB – 32GB, Class 4-6 micro SD memory card. For your camera to work as intended just make sure it’s the correct speed, formatted memory card.

      Thanks,
      Drift Team UK

  106. Sylvester Walsh

    June 6th 2013

    Hope you can help? I have the Drift X170 and it works fine, except when I attached it to the bar on the bike, it would not record? Does the vibration for the bike stop it from working?

    • Kate

      June 11th 2013

      Hi Sylvester,
      Your X170 should work just fine when mounted on your bike, although we’d need a little more info here on which mounting system you are using. Sounds like there could be a potential connection issue in the battery hatch of your camera. If you could please register all your details to our support site then one of our team members will be able to help you here: http://support.driftinnovation.com/

      Thanks,
      Drift Team UK

  107. Ron

    June 6th 2013

    Good day, how do I update Firmware with my Mac? I need complete instructions please.
    I have a Drift HD 1080P

    Thank you for your support.

    • Kate

      June 11th 2013

      Hi Ron,
      To help you out with the firmware update then take a look at this video tutorial which we’ve produced, explaining all: http://vimeo.com/30884317

      Firstly you will need to register on our support site, where you will then be able to access the firmware update version 1.1.53 for your HD camera.
      http://driftinnovation.com/support/firmware-update/

      Let us know if you have any further queries here,

      Drift Team UK

  108. Wendy

    June 8th 2013

    Just taken my brand new DRIF HD 1080p out of the box and the camera is un-responsive to the menu button. Simply get the “Get out there screen” with the green LED light on, then live video, but unable to start recording or even switch the camera off. Tried the hard re-set and managed to get the menu screen, but again would not respond to any buttons. Would like to request a full refund, as this was to be use for a road trip to Rome and now out of time.

    • Kate

      June 11th 2013

      Hi Wendy,
      Sorry to hear you’re having problems here, can you please register all your details to our support site: http://support.driftinnovation.com/ and we’ll be happy to help you with your warranty queries.

      Thanks,
      Drift Team UK

  109. brad

    June 8th 2013

    Hi,
    I recently updated my firmware on my ghost camera and now it freezes and restarts at random intervals. Any suggestions?

    Cheers
    Brad

    • Kate

      June 11th 2013

      Hi Brad,
      Can you make sure you’re using a recommended memory card – Class 10 32GB. I can suggest initially formatting your memory card and reinstalling the firmware, then with a working memory card you shouldn’t expect to experience any issues here.

      Thanks,
      Drift Team UK

  110. Tom

    June 13th 2013

    Installed newest firmware on my Ghost HD and menu will not come up. Any thoughts? I just got the device and may have to take it back. Can I reset back to original?

    • Kate

      June 13th 2013

      Hi Tom,
      Check if you’re getting the same when you’re camera is plugged into an external power supply, with a charged battery. Using a working and formatted SD card you shouldn’t be having any issues here, so if you can contact us via our support channel explaining the situation then we’ll offer you some more advice. http://support.driftinnovation.com/

      Thanks,
      Drift Team UK

  111. Vincent

    June 16th 2013

    Bonjour, j’ai achété il y a 9 mois une caméra Drift HD170 Stealth. j’ai l’ai utlisé seulement deux fois. Aujourd’hui après avoir fini d’enregistrer une video j’ai éteint ma caméra et depui elle ne veut plus s’allumer et meme l’ordinateur ne la reconnais pas. J’ai mis à jours le firmware il y a 15 jours. Quoi faire? merci

    • Kate

      June 18th 2013

      Salut Vincent,

      Si votre camera n’est pas reconnue par votre ordinateur, il y a deux possibilités. Soit il y a un problème avec la carte SD soit avec le câble USB que vous utilisez actuellement. Concernant les problèmes de charges et d’allumage de la camera, je crains que votre batterie soit défectueuse. N’hésitez pas à contacter notre SAV via ce lien http://support.driftinnovation.com/ Nous ferons tout notre possible pour vous aider.

      Bonne journée
      Drift Team

  112. Roman

    June 28th 2013

    Hello,

    I bought for my camera Drift HD External Microphone, with whom I have a problem. When I switch it on, the internal microphone is still active, so the sound is recorded from both.
    I had the camera in the store exchanged for a new one, but the problem persists. I have firmware version 1.1.53.

    Thanks for the advice

    • Kate

      July 4th 2013

      Hi Roman,

      I’m sorry to hear you’re having audio issues with your HD camera. This could be due to a connection fault, although as it is persistent with both of your cameras we would request a little more information to help you out. If you could please send us a message via our support site – http://support.driftinnovation.com, then we will be able to offer the best advice.

      Thanks,
      Kate

  113. nikey027

    June 28th 2013

    Hi,
    on my drift hd 170 stealth when i got to firmware via settings it says V2.0.18 is this the latest please?

    with thanks
    tom

  114. nikey027

    July 20th 2013

    thanks Kate, much appreciate :)

  115. Michael

    July 30th 2013

    I bought a Drift Ghost (my 3rd one to date), against my better judgement due to the terrible mountings that are supplied with it a month ago.

    I went to a skydiving boogie last weekend and did my first wingsuit jumps, some massive formation and canopy formation jumps only to find my camera isn’t working.

    I charged it fully the week before and only recently got the mountings fitted to my helmet.

    The minute I switch it on, it says battery empty and switches off. I then insert a battery from another fully charged drift, it does the same.

    I am now travelling and am nowhere near my camera so I can’t send it in for the next month. Is there any fix that you might have

    • Kate

      July 31st 2013

      Hey Michael,

      Your camera should take up to 4 hours to fully charge your battery and once full have a life of three hours. If you’re battery or camera isn’t holding charge then I can happily advise you on the warranty process here. I have sent you an email requesting some more info, if you could please respond then I’ll be able to help you out further, ensuring you have a fully functioning camera for your travels.

      Thanks,
      Kate
      Drift Team UK

  116. Hector

    August 1st 2013

    Hi… I bought two stealth HD Drift cameras brand new from BH Photo&Video NY as I always trust the store…. I am incursionating in 3D HD video and the product seemed perfect in quality as well as practical in the helmet gizmo I made for mounting them both. Ive only used them tops no more than 6 hours within a year and the last 2.36 hour vid for displaving on a 6 meter HD 3D projected screen recorded perfectly…. however one camera wont turn on no more. Ive tried its battery on the working one and it runs so there is a problem with the Drift camera (R)…. it wont work and I am attendind an international cavers convention the NSS / http://www.Caves.Org in PA. USA.. I am supposed to show the stuff and shere my 3D vid Drift experience… I picked yours over GoPro and now Iam on a dead line…. HELP… Help>>>> HELP! My drift camera 3D work can be seen on http://www.uNameIT3D.com anyhelp will be greatly appreciated.. on the clock, heading to convention conference on Drift 3D video filmaking to 3D potential filmakers… Thanks Hector Mejia / Discovery Channel extreme sports Stereographer

    • Kate

      August 7th 2013

      Hey Hector,

      To help you out here you can carry out a master reset to your HD camera which will get it up and running again so long as the battery is in working order as you mentioned it was. For this please:
      - Press and hold the up, down and menu buttons, while the camera is powered off and memory card removed
      - Then, while continuing to hold these buttons, please press the play button to power the camera on.
      - You will need to keep holding the up, down and menu buttons for up to 20 seconds, or until you see the live preview.
      This may take a few attempts so please be patient here. Otherwise please contact one of our team via our support site, opening up a case and we will of course endeavour to help you out here ensuring you have a working Drift camera for you conventions.

      Thank,
      Kate – Drift Team UK

  117. jeepsontrails

    August 5th 2013

    My drift is dead.
    I ran it all weekend and it didnt save a single video
    when i got it home i tried to plug it in and the blue light came on. i pushed the power button and the light went off. and wont come back on. its now completely dead. ive tried 3 different batteries plugged in and not plugged in.
    help

    • Kate

      August 7th 2013

      Hey,

      Is your model a Drift HD 1080p? If so can you carry out a master reset to your camera:
      - Press and hold the up, down and menu buttons, while the camera is powered off and memory card removed.
      - Then, while continuing to hold these buttons, please press the play button to power the camera on.
      - You will need to keep holding the up, down and menu buttons for up to 20 seconds, or until you see the live preview.
      This may take a few attempts so please be patient here. Otherwise contacting us via our support site and we’ll be able to help you out further, filling out all the required information.

      Thanks,
      Kate

  118. Lyes

    August 31st 2013

    Hello,
    i am the owner of a Drift X170, i was wondering if there is a software update for my camera, when i looked at the tutorial video, i was not able to find the update firmware option? could you pls help
    the reason why i want to update the firmware is that after 3 years the quality of the video is going down …

  119. Lyes

    August 31st 2013

    i believe i found the reason of my issue, the files that are downloaded under the x170 are .elf file and not .bin file as explained in the video?
    are there .bin files for the x170?

  120. ktmandy

    September 2nd 2013

    Hello I have just bought a drift hd 720. Uploaded the latest firmware.

    The camera works fine when it’s plugged into the lap top. But won’t hold any charge.

    With camera turned off. Plugged into USB cable. The blue light flickers on for a split second. But doesn’t stay on.

    Does this mean that there is a problem with the battery?

    The camera was from eBay not new (refurbished from manucator)

    They have offered to send me a 2nd battery, which I shall try first.

    • David Whitefield

      September 2nd 2013

      Hi there,
      It does sound as if there is an issue with the battery and trying the replacement from your supplier as this should resolve this for you.

  121. Cathalmf

    September 11th 2013

    While im recording for long periods of time. eg. 40minutes the files I record are randomly split into separate files.

    As an example I recorded 40 minutes of video today and it split it into two files. First one was 3.1GB and the second was 1.5GB.

    Any reason for this?

    • Kate

      September 25th 2013

      Hi,

      The Drift Ghost, along with our other model cameras will record in up to 30 minute max intervals, giving you separate video files on your SD card. This is normal and just the way the team have decided to design the camera to record and force the recordings to stop at this point. To keep the file sizes consistent, as well the bigger the file, the longer it will take the camera’s processor to handle saving it. So to keep the save time as low as possible, as a 30 minute file is over 2GB of data. I hope this helps.

      Thanks,
      Kate – Drift Team UK

  122. Mark

    September 17th 2013

    Just bought the Drift HD 1080p but when i review my footage the picture seems to be ‘jumping’ every few seconds. i have the latest firmware (1.1.53) so is there something i am not doing right with the settings???

    • Mark

      September 17th 2013

      I have just tried it on SD with 90fps and there was no ‘jumping’ at all!

      • Kate

        September 25th 2013

        Hi Mark,

        If you’re getting jumpy footage, can I ask how the camera is mounted and in what are you using it to film? So long as it securely attached to your helmet for example you shouldn’t be experiencing wobbly footage.

        Thanks,
        Kate – Drift Team UK

  123. AlriteThenDeg

    September 19th 2013

    Just got a drift hd 720 from action camera’s got it out the box read the instructions put it on charge waited two hours unplugged it and it had no charge tyres again and it won’t charge…. what should I do ?

    • Kate

      September 25th 2013

      Hi,
      It sounds like you’ve received a faulty battery I’m afraid. If you can get in touch with us on our support site then we’ll be able to help replace this for you under warranty, getting your camera up and running as soon as possible – http://support.driftinnovation.com/index.php?/Tickets/Submit

      Thanks,
      Kate – Drift Team UK

  124. Ernst-Otto Dumke

    September 29th 2013

    Hallo,
    my Drift Ghost is working good.But when I connect the HDMI Cable, I receive no picture on my TV. I tried two different TV-Sets. What could be the reason? Thank you!
    Regards Ernst-Otto Dumke

    • Kate

      October 9th 2013

      Hi Ernst-Otto,
      You should be able to live stream straight through a HDMI cable, I would check your TV requirements. Make sure you’re SD card is inserted in you camera otherwise take a look to see if your TV has an SD card reader, you can watch your footage back this way too.

      Thanks,
      Kate – Drift Team UK

  125. Anwar

    September 29th 2013

    Hi,

    I have a Drift HD720. Havent used it in a while and am trying to charge it but dont even get a blue light. I tried different USB sources but cant get anything! What can I do.

  126. jedijac

    October 4th 2013

    I have Drift Ghost HD 1080P.
    Settings used are 720P 60FPS.
    When I view footage, my sound is perfect, but the footage seems jittery, like it’s skipping??
    Please advise asap.
    Thanks

  127. Simas

    October 10th 2013

    Hi Support,

    I have just updated my Drift Ghost HD to the latest firmware 2.1.6.4 and it now crashes when I enter the menu. None of the buttons are responsive. I have to take the battery out.

    Can you help?

    • Kate

      October 14th 2013

      Hi Simas,
      If you’re having issues here then this will be related to your memory card or the camera’s software. Ensuring you’re using the correct speed and size – class 10 up to 32GB, can you format this card with on online SD formatter: https://www.sdcard.org/downloads/formatter_4/ followed by formatting the card in your camera’s menu. Let me know how you get on, sending me a mail via our website: http://support.driftinnovation.com

      Thanks,
      Kate – Drift Team UK

  128. Spiros

    October 14th 2013

    Hi, I have a drift HD 1080P that started having focus issues last weekend. what should I do? it didn’t fall off, or have “hard days”.
    you can see the fault video here:
    http://www.youtube.com/watch?v=-htIAM3n8B0

    • Kate

      October 15th 2013

      Hi Spiros,
      I’m sorry to hear you’re having some focus issues, if you contact our support team we’ll be able to advise you on your warranty and how to get the issue resolved. The HD has an autofocus so there isn’t actually a way to manually adjust this, but forward us all your info – where and when the camera was purchased – http://www.support.driftinnovation.com ‘contact us’

      Thanks,
      Kate – Drift Team UK

  129. slawa

    October 25th 2013

    How do I update my Drivt X170????

    • Kate

      October 29th 2013

      Hey,

      It depends on which generation X170 you have as to which firmware version you will need to update too. TO find out you will simply need to check under your camera’s Menu > Setup > Firmware Version. If in your camera reads:

      1.0.x = 1st generation (Update to 1.0.19)
      1.1.x = 2nd generation (Update to 1.1.21)
      2.x.x = 3rd generation (Update to 2.0.25)

      Then please visit our website and click on the correct link according to your generation X170: http://driftinnovation.com/support/firmware-update/x170/

      - This will download a file into your downloads folder on your computer.
      - Save the x170.elf file (not the folder), ensuring the file name is correct, into the route of your memory card folder (next to but not inside the DCIM and MISC folders)
      - Reinserting your memory card into your camera, in the menu navigate to camera settings and it will read update firmware underneath – firmware version: and – Reset Settings. Clicking update firmware will then take a minute and your camera will successfully be updated.

      I hope this helps and for anything else please feel free to ask!
      Thanks,
      Kate – Drift Team UK

  130. stuart

    November 6th 2013

    Are there additional instructions to download firmware using a mac. I cant seem to use the downloaded file.
    Also my remote doesnt seem to be linking to the camera. I have flashing green leds on the remote what ever the camera is doing. Its a new camera just arrived i was hoping the firmware update might resolve my issue. I have tried pairing the remote to the camera but nothing works.

    • Stuart

      November 6th 2013

      Great as soon as i post this i sort it out.

    • Kate

      November 6th 2013

      Hi Stuart,

      Which camera model do you own, is it the HD Ghost? Check out our knowledgebase article otherwise I can help you out with some tips for the Ghost:
      - After clicking on the firmware link, this will download the file HD-Ghost-v2164.zip into your downloads folder.
      - You’ll need to double click on this zip file, then copy over the .bin file – HD_Ghost.bin onto your SD card.
      - Make sure it’s got the right file name with no extensions e.g. HD_Ghist-1.bin, this won’t work
      - The file will need to be saved in the root of your SD card, that’s next but not inside the DCIM and MISC folders.

      For your remote then you’ll need pair it successfully, check out the user manual here if you haven’t already done so: http://driftinnovation.com/support/manuals/ Otherwise feel free to get in contact with us here and we’ll help you out with some further instructions or advice on your remotes warranty if you find it to of suffered a fault – http://support.driftinnovation.com/index.php?/Tickets/Submit

      Thanks,
      Kate – Drift Team UK

  131. Sergio

    November 15th 2013

    Holas 2 consultas:

    Primero como grabo en modo tagging con el control remoto (tengo la cámara en el casco)

    segundo En un par de ocasiones me aparecen fotos y videos que no se abren , mensajes de corruptos.

    gracias y saludos

    • Kate

      November 18th 2013

      Hi Sergio,

      I have sent you an email as we cannot offer support in Spanish just yet!

      Thanks,
      Kate – Drift Team UK

  132. websmoker

    November 23rd 2013

    I have the HD ghost and upgraded today to the latest firmware.
    It also shows the correct number.
    The remote controll does not function no more, and if i open setup, and klick ( select ) the left pairing, i need to click my remote ( the screen is asking for it).
    After a few seconds it shows: Fail

    Can someone assist in this?
    Or send me a link to the regular software?
    Resetting does NOT help, and keeps comming up with the same issue.

    thnx

    • Kate

      November 25th 2013

      Hi,

      If you’re having some troubles with your remote then try downloading the previous firmware version 1.1.4.0, which I have sent to your inbox via a WeTransfer file. Otherwise let me know forwarding over your address to us – http://www.support.driftinnovation.com, we can get you a replacement remote sent out that will pair successfully.

      Thanks,
      Kate – Drift Team UK

    • Col

      January 1st 2014

      After installing the latest firmware, this happened to me too, but after a couple of attempts it did pair up and has been fine since.
      I think it’s important to do the pairing setup promptly and in the correct order as you only have a few seconds.
      Out of the box it seemed to pair itself at first switch on – or was already paired – it was a worrying moment when I realised it did not initially pair again!

  133. Thijs

    November 24th 2013

    Received an HD170 Stealth yesterday, did some initial tests to get a feel for the device.
    Went out on the bike today to try various mounting options. On the first run, strapped to my head, all was fine. I pulled over, played back the footage, and all was well.
    I then mounted it on the bike, adjusted the lens to make sure the horizon was level and took of again. After a short while, I noticed that the camera was shaking (due to surface) so I decided to strap it to my head again. At this point I noticed that the device had become slow or unresponsive. It takes quite some time to get back in the various menus or back to live preview. This wouldn’t be too bad, except there is no live preview anymore. I have a black screen with the correct icons (video/1080p/battery level etc) but no preview itself. When I start a recording, it will ‘start’ timer runs, and I can stop the recording. However, no file is saved.
    The camera is running the latest firmware, V2.0.31, just in case it might have been part of the problem, I formatted the class 4 micro sd card, downloaded the same/latest firmware and updated it.
    No joy, same issues. Occasionally it will also give calibration/tv output/black box(?) options in the settings menu: these are then the only options present.

    So, what’s wrong and how to fix it?

    • Kate

      November 25th 2013

      Hi Thijs,

      Thats correct, from your description of the troubles you’re having with your HD10 Stealth it could indeed be that the cable from the sensor to the board has been damaged in some way. As a solution, you’re camera is covered under warranty – http://www.driftinnovation.com/warranty, as you’ve just purchased this then I would advise returning it to your retail store who will be able to replace this for you and guarantee your warranty. Opening the device will void your warranty, so I’d avoid this, and rather return for a new camera unit.

      Let us know if you have any further issues or queries, we’ll be happy to help, contacting us via our support site – http://www.support.drifinnovation.com

      Thanks,
      Kate – Drift Team UK

  134. Thijs

    November 24th 2013

    After some thought, I wonder if the following might be the issue:
    The lens can be turned, and with it the image (horizon) turns as well.This suggests that the CMOS sensor and the lens are basically a separate unit, connected to the ‘motherboard’ by leads or some other type of contact. The device itself is still working properly, be it slow to respond. The live preview does not work, nor does the recording function. Logic would therefore suggest that possibly because of vibrations ‘suffered’ while mounted to the bike, the sensor/lens unit is no longer connected to the ‘motherboard’. As a result the device no longer receives signals from the sensor, resulting in a black preview screen.
    So, can you confirm that this assumption is correct, before I open the device?

  135. Bigboy10b

    December 9th 2013

    When i got to the page in the add it brings me here and i dont see the link at bottom of page like it shows in the video??

  136. lucas

    December 10th 2013

    my drift hd wont turn on unless its plugged in, works fine when connected to a power source. no blue light to indicate its charging and as soon as disconnected from power source it turns off, dead

    • Kate

      December 12th 2013

      Hi Lucas,

      Looks like you’ve got a faulty battery unfortunately, not an issue with the camera itself though! If you can forward over a copy of your proof of purchase (receipt or bank statement) and address then we can help you with your warranty and getting a replacement battery – customerservices@driftinnovation.com

      Thanks,
      Kate

  137. Adrian

    December 12th 2013

    Hi there. I’ve bought a Drift HD170 Stealth and I experience a problem : if I let the camera film until it rans out of battery, the last video file is corrupt. Is there an update that if the camera turns off when it rans out of battery, the video file can be seen ? Thanks

    • Kate

      December 12th 2013

      Hi Adrian,
      If the camera powers off whilst recording then there are the chances your video file can become corrupt unfortunately. We’ve updated this in later cameras, as the HD170 Stealth is an original model we won’t be bringing out any further software aside for the most recent one – Firmware Version 2.0.31: http://driftinnovation.com/support/firmware-update/hd170-stealth/

      If you make sure you stop your footage using the remote or on the camera, you can also use some file recovery software like this one – https://www.sdcard.org/downloads/formatter_4/

      I hope this helps!
      Thanks,
      Kate

  138. Bautista

    December 13th 2013

    I’ve bought a Drift HD 1080p camera about a year ago.
    Three days ago I wanted to charge the battery an nothing happend. (No blue light or nothing), few hours latter de same thing, NOTHING.
    Searching through the web I found that it’s a battery issue. I don’t understand what’s the problem, because the camera was working very well untill then.
    I’m really dissapointed with Drift, I hope you can give me a solution.
    Right now I’m thinking I’ve should have bought the Go Pro like everybody told me to.

    • Kate

      December 18th 2013

      Hey Bautista,

      Sounds like you could have a flat battery – If the camera powers on when connected to a power supply, although doesn’t charge the battery, and then powers off when disconnected, this does indicate a faulty battery and not an actual issue with the camera. If you can get in touch with our tech team, sending over a copy of your receipt then we can help with a new battery under warranty – http://support.driftinnovation.com/

      Thanks,
      Kate

  139. Peter B

    December 21st 2013

    Hello
    I borrowed my son’s Drift ghost for a holiday trip, the photos downloaded ok to my Ipad via wifi but not the video’s. All my recordings appear ok on the camera’s display. What do I need to do to download the video’s
    Thank you

  140. Robertas

    December 27th 2013

    Hello! I have a new camera HD 1080p Ghost. One month after the acquisition has stopped working microphone. I tried to turn on the external microphone, but it does not work. Can only be heard hissing. Sorry for bad English. Can you advise on where to go for repairs. Many of Robert

    • Drift Innovation

      January 10th 2014

      Hi Robertas,

      We’re sorry to hear that. As your camera is brand new, we suggest you just to contact the shop where you purchased the camera from. If you’re away from the shop, also feel free to contact us via support.driftinnovation.com and we will guide you through the warranty process.

      Thanks – Laura

  141. Rodrigo

    January 1st 2014

    Hello, I have the Hd 170 and when it records video, the margins go out in green, red saturated colors. Update the software and nothing. My question is if repair has this camera, this in the Mexico Federal District, please they comment to me what I do?

    • Drift Innovation

      January 10th 2014

      Hi Rodrigo,

      We’re sorry to hear that. Regarding your HD170, this camera is not manufactured since mid-2011 so I believe your unit is no longer under warranty. For repairs, the costs of servicing this unit are quite high due to the waterproof nature of the camera – so usually repairs tend to be not worth it.

      Thanks – Laura

  142. Peter rossi

    January 4th 2014

    Hi,
    My ghost HD is awesome. I much rather use this than my go pro. I am having trouble connecting the camera to the app that is available using my iPhone 5.
    Some reason it won’t connect. I have tried everything. Can you please help?

    Thanks

    • Drift Innovation

      January 10th 2014

      Hi there,
      We’re glad you enjoy your camera! Could you please just confirm the model of your unit? That’s because the iPhone App at the moment is compatible with the Drift HD Ghost only, and not with the Ghost S. The App will be updated shortly, before the end of January to support both cameras.

      Thanks – Laura

  143. Teresa

    January 4th 2014

    I’ve just bought a Drift HD 1080p but it won’t charge. I only have the USB cable to charge it from a computer which came with the camera. The camera will switch on when connected to the computer when I press the button, but when I press the button to start charging it, there is no blue light and the screen just goes off and nothing happens and I have tried charging it it for hours. Is this a fautly camera? As I have only just bought it I can return it to my supplier if it is faulty but will need to do so as soon as possible.

    Thanks

    Teresa

    • Drift Innovation

      January 8th 2014

      Hi Teresa,

      Sorry to hear about that. Could you please just double check the position of the installed battery as this is a common issue? If you check the “bottom” of the camera, near the battery slot you should find marks indicating the polarity – those marks must match the silk-screen of the battery (+ and -). If that’s not the case, please contact us via our support channel support.driftinnovation.com.

      Thanks – Laura

  144. Leo Motta

    January 8th 2014

    Hi, i recently bought a drift camera HD 720 and i just turn the camera on, but the lcd screen only show a “get outhere mesage”, but then dont show annything, no image, no menus, nothing and a try to turn it off and nothing happen, the only way to turn it off is removing the battery, and if a turn on the cam show the same problem, i dont know what to do, please help !

    • Drift Innovation

      January 10th 2014

      Hi Leo,

      Congratulations for the purchase! Your camera seems to be locking up once powered up. Could you please try to remove the memory card and try again? A faulty card would prevent the camera from power up correctly, and freeze just like you mentioned. Let us know if helped.

      Thanks – Laura

  145. Ghost hd

    January 19th 2014

    I just got my ghost hd, tried to update. when I drop the update on the sd card it says its on there but when I unplug camera from computer the camera does not recognize the update. have tried several times and watched video to make sure I was doing correctly.

  146. Dan

    January 23rd 2014

    Hi just bought a stealth HD 1080, it says the firm ware is 2.0.32 is that right? Looking through the post and on web site it ony has 2.0.31, thanks

    • Drift Innovation

      January 24th 2014

      Hi Dan,

      Yes this is the latest firmware that was installed in the Stealth.

      Thanks – Laura

  147. vahid

    January 27th 2014

    Dear Sir ,

    I need to manual for upgrade my camera HD 170 stealth , what i do now ?

    Vahid

  148. Brian

    January 29th 2014

    just got my drift DD today. I was following the tutorial for the FW update. Everything seemed to be going well until the unit turned off now it will not turn back on. Fully charged battery 16gig micro disk. no idea where to go from here.

      • Brian

        February 1st 2014

        Laura,

        What the turn around time for support to get back to you when you send in a request?

        • Drift Innovation

          February 3rd 2014

          Hi Brian,

          We should get back to you within 48 hours. Please let me know if you have not had a response yet.

          Thanks – Laura

  149. xalps

    February 7th 2014

    xxxx

  150. droo

    February 8th 2014

    I just got my HD 1080 and have been experiencing SD card problems. I have tried three different cards. Class 10, 6, and 4. All have been formatted and all are brand new from reputable dealers. Camera continues to say card error or no card. Tried to format using the camera format option but nothing happens at all. Also the camera isn’t recognized by my computer when i plug it in. I’ve tried it on two separate and different computers and have gotten no response. Also when i try a master reset it doesn’t seem to work either. Just the green light stays on with no screen and can’t be turned back off unless i take out the battery. I’m wondering if the camera is defective

  151. Matthew

    February 9th 2014

    If I format my microSD card through the device menu I can no longer record, take photos, etc. If I format via my PC it works fine. This is a pain if I have to make room on my card while in the field! I then need to hook the device up to my PC and format. Why does the method used through the device menu leave my card inoperable?!

      • Matthew

        February 11th 2014

        I’m referring to the Drift Ghost-S. I have put in a ticket and have yet to hear a response. Hence the post to this page.

  152. Allan

    February 10th 2014

    Just bought me the Drift HD Ghost Camera DI1000500, it has the Firmware version
    V1.1.4.0. I use this cam on my motorbike.
    I’m not sure if it is the latest firmware. Wanted
    to know if anyone knows the latest firmware
    for my model?.

    Thanks

    • Drift Innovation

      February 14th 2014

      Hi Allan,

      We’ll be releasing a new firmware soon and will keep you posted.

      Thanks – Laura

  153. kostask

    February 13th 2014

    hi there
    i have a Drift Ghost-S and when I am in timelapse mode i take two same images.for example TL000180 and TL000180_thm.how i can take only one image and don’t save in the card image with _thm ????

    • Drift Innovation

      February 14th 2014

      Hi there,

      Unfortunately there is no option to remove the _thm files yet but we are looking into this and will let you know when this changes.

      Thanks – Laura

  154. jarisol

    February 14th 2014

    I want to know that when will the new firmware 2.0.32 for Drift HD 170 Stealth? I Momenálne latest firmware version 2.0.31

    • Kate

      March 21st 2014

      Hey Jarisol,

      We won’t be releasing any further software updates for our HD170 Stealth I’m afraid, as one of our original model cameras the 2.0.31 is the latest firmware version you’ll be able to download. Send us an email if you’re having any issues and we’ll be able to help you out with the best advice – support@driftinnovation.com

      Thanks,
      Kate – Drift Innovation

  155. Stelawson

    March 7th 2014

    I am really losing my mind trying to update my hd ghost why can’t it just be simple can anyone give me a step by step on how to do it and if I need to get some software to do it???

    • Kate

      March 21st 2014

      Hey Steve, sent you a mail, check your inbox for the steps!

      Kate – Drift Innovation

  156. Stelawson

    March 7th 2014

    I have done it disregard my post a motovloger friend helped me thankyou

  157. kpetty

    March 16th 2014

    Is firmware version 2.9.0 the latest version for Ghost s

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